Terms & Conditions

Collins Booksellers Privacy Policy



Collins Booksellers Pty Ltd regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Collins Booksellers Franchisees and customer and public users and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Collins Booksellers Pty Ltd on 0396547400


Collection of Information

In order to use the Collins Booksellers Pty Ltd websites, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including emails or email addresses.

Any information collected byCollins Booksellers Pty Ltd is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through orders on our website.


Use of Collected Information

Any details collected from the Collins Booksellers Pty Ltd Websites customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development and improving customer service. 


Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details and they are only used for the individual order alone.

We follow accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at websales@collinsbooks.com.au


Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at websales@collinsbooks.com.au


If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.



Collins Booksellers Pty Ltd uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails.  If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at websales@collinsbooks.com.au

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.


Third Parties

Collins Booksellers Pty Ltd may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. 

These third parties are prohibited from using your personally identifiable information for any other purpose.

Collins Booksellers Pty Ltd does not share any information with third parties for any unknown or unrelated uses.



We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.



Links on the Collins Booksellers Pty Ltd site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Collins Booksellers Pty Ltd


Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, or by means of a notice on our homepage.


Collins Booksellers Security Policy

Collins Booksellers Pty Ltd and its franchisees uses either the eWAY Payment Gateway or Paypal for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

- Payments are fully automated with an immediate response.

- Your complete credit card number cannot be viewed by the Collins Booksellers Pty Ltd or its franchisees or any outside party.

- All transactions are performed under 128 Bit SSL Certificate.

- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.

- eWAY is an authorised third party processor for all the major Australian banks.

- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Collins Booksellers. 

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au


Delivery Policy

After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within 24 hours of ordering. We will attempt to send your goods via Australia Post within 1-3 working days; however, if goods are unavailable delivery will take a little longer.

If you wish to query a delivery, please contact us at 03 9654 7400


Refund & Returns Policy

At Collins Booksellers Pty Ltd we, and our franchisees, understand that there will be times when you may want to return items purchased on our website.

In order for your return to be processed, please contact customer service via email at websales@collinsbooks.com.au or by phone on 03 9654 7400

Before contacting customer service, we ask that you read the below policy and instructions.


Change of mind

Any return requests due to ‘change of mind’ must be submitted via email to websales@collinsbooks.com.au. All ‘change of mind’ return requests will be evaluated on a case-by-case basis. Collins Booksellers Pty Ltd is not obliged to provide a refund or replacement for return requests due to ‘change of mind’.

If we do accept your ‘change of mind’ return request, the following terms are applicable:

Books must arrive at our shop in new condition

DVDs, CDsand other items shipped sealed or shrink-wrapped must be returned in original sealed or shrink-wrapped condition.

Postage will not be paid by Collins Booksellers Pty Ltd

Proof of purchase must be provided.


Damaged or Faulty Items

Collins Booksellers Pty Ltdguarantees that any goods purchased from our website are of acceptable quality, reasonably fit for the purpose for which they are sold and match the sample and any description provided on the website. If you have received the wrong items or where an item has arrived damaged or faulty or in any way does not meet the consumer guarantees under the Australian Consumer Law, please contact our online customer service team via email at websales@collinsbooks.com.au

Where the items received do not meet the consumer guarantees set out above or under the Australian Consumer Law, you are entitled to the following remedies:

If items are returned:

- a refund in relation to the items; or

- an identical replacement, or one of similar value if reasonable available;

If items are not returned:

Compensation for the drop in value caused by the problem.

Collins Booksellers Pty Ltd and /or its franchisees may require proof of purchase for any return claim to be completed.


Gift Cards

Collins Booksellers Pty Ltd or its franchisees do not accept returns of gift cards under any circumstances.


How long will it take?

Once the returned items are received, we will make every effort to process the return claim within three business days. Where refunds are issued to a credit card account, the refund may not appear on your credit card statement until a future billing cycle, depending on the policy of your credit card provider.